Everything you need to know about how we deliver our clinical formulations to your practice.
Last updated: May 12, 2026
Shipping methods & delivery timeframes
All orders are processed within 1–2 business days (excluding weekends and bank holidays) after receiving your order confirmation email.
UK Standard
5–7 business days via Royal Mail or DPD
UK Next Day
Next business day for orders placed before 2:00 PM GMT
International — Europe
7–14 business days via DHL Express
International — Rest of World
14–21 business days via DHL Express
Shipping costs
Shipping charges are calculated and displayed at checkout. Our current standard rates:
UK Standard
Free on orders over £250
UK Next Day
International — Europe
Based on destination and weight
International — Rest of World
Based on destination and weight
International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches the destination country. DP Cosmetics is not responsible for these charges.
Order tracking
Once your order has shipped, you will receive an email notification including a tracking number you can use to check its status. Please allow 48 hours for tracking information to become available.
If you have not received your order within the estimated timeframe, please contact us with your name and order number and we will look into it for you.
Returns & exchanges
Strict No Refund Policy
Due to the clinical nature and strict temperature requirements of our exosome formulations — CellExosome Hair Exo Bio Syn and CellExosome Skin Exo Bio Syn — we operate a strict no return and no refund policy once products have been dispatched. This ensures the integrity and efficacy of our professional-grade products for all clients.
Damaged or defective items
In the event your order arrives damaged, please email us within 48 hours of delivery at sales@dpcosmetics.co.uk with your order number and clear photographic evidence. We address these on a case-by-case basis.
Questions about your shipment?
sales@dpcosmetics.co.uk